The latest car insurance test 2015 by the analysis institute ServiceValue and Focus-Money (issue 16/2015) identifies the most fair motor insurance companies based on numerous ratings from motorists . Special questions were asked about service and features.
They dealt, for example, with the advisory competence of the providers , the general service quality, the duration of the liquidation after a claim, and how well customers feel in their insurer. In the fairness ranking, a total of seven service insurers received a very good result . There were three very good ratings among auto direct insurers .
Car insurance test 2015: These are the test winner
The fairest providers in the 2015 motor insurance test were examined for a total of 23 test criteria in six different areas . The interviewed customers should give judgments on how fair they feel about the product offering, the price-performance ratio, the customer service, the customer communication and advice and the claims settlement of the examined insurers. The test winners with the rating “very good” are :
Top 7 car service insurers (providers with branch network for personal customer support)
- HUK Coburg
- LVM insurance
- Signal Iduna
- VGH insurance
Top 3 car direct insurers (society with pure online business)
Definition of fairness in motor insurance test 2015
In the 2015 Motor Insurance Test, customers assessed how fair a provider is. However, since the term “fairness” means quite different, the testers have circumvented this problem by asking customer reviews on 23 service and performance features . These characteristics were each subjected to a relevance analysis in order to determine the influence on good customer loyalty.
Car insurance test 2015 shows: Customer loyalty is particularly important
Motorists can usually cancel their car insurance on November 30 of each year and switch to another insurer. Many companies advertise in the fall with particularly favorable offers for motorists and Co. According to a survey by YouGov, however, many customers despite the tempting offers their insurance company remain loyal , because they feel in good hands, says Focus-Money. For motor vehicle insurers, this means, conversely, that customer loyalty can be more important than a particularly favorable price – and this is mainly produced by the fairness of the provider.